Sep 20, 2021
Many people, including doctors, think they are skilled in negotiation. The data would suggest otherwise. In this PX Talk, attorney Joseph Bartel shares how he took skills learned in negotiating major corporate deals and now teaches those same skills to practices so they can get full value for their services and...
Aug 10, 2021
Patient Counselor Jacki Vandina joins patient experience expert Shareef Mahdavi to discuss the importance of "hiring for attitude", as well as why you should treat everyone the same by treating everyone differently, when it comes to customer service in your practice
Aug 4, 2021
John DiJulius, President of the DiJulius Group, talks to patient experience expert Shareef Mahdavi about various aspects of providing great customer service, and provides some foundational best practices that all businesses can learn from.
May 4, 2021
Hear the story from the eye surgeon who performed the very first laser vision correction treatment on a human being in 1988. The miracle of LASIK - now the most popular elective surgical procedure worldwide - had humble beginnings in the laboratory with research that was highly controversial within the profession at...
Apr 20, 2021
Patient experience expert Shareef Mahdavi talks with Richard Lindstrom, one of the true pioneers in the world of Ophthalmology.