Aug 10, 2021
Patient Counselor Jacki Vandina joins patient experience expert Shareef Mahdavi to discuss the importance of "hiring for attitude", as well as why you should treat everyone the same by treating everyone differently, when it comes to customer service in your practice
Aug 4, 2021
John DiJulius, President of the DiJulius Group, talks to patient experience expert Shareef Mahdavi about various aspects of providing great customer service, and provides some foundational best practices that all businesses can learn from.